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Decoding Payouts: New Insights on Payments in the Independent Worker Economy
How to retain and engage gig workers, freelancers, direct sellers with better payout experiences.
Make payouts core to your worker retention strategy
Independent workers have more types of work options than ever–more than half report working for more than one platform–and even small details like payout fees and delays can drive them away.
Research findings confirm
- The payouts experience is a competitive differentiator in attracting, retaining and engaging top talent.
- Poor payout experiences ripe with delays and fees serve as a significant source of financial and emotional stress for independent workers – which can erode productivity and loyalty and drive attrition.
- A significant number of independent workers reported wanting instant payouts via options such as digital wallets and instant bank transfers.
- High fees were cited as one of the top challenges independent workers face when receiving payments, and more than one third of survey respondents reported wanting lower fees to access their payouts.
