Frequently Asked Questions
Brand Approvals
At Runa, we are constantly growing our network, adding new products, payout types and gift cards. We want to make it as easy as possible for customers to access them. That’s why we are excited to introduce our new and improved Brand Approval Process which sets a new industry standard for brand decisioning and significantly streamlines the process for both customers and partners.
- We are making it easier and faster for you to access the products on the Runa Network. We are cutting out manual steps including long email exchanges and complicated excel spreadsheets to request products.
- With Runa’s new brand approval engine, you can be auto-approved for 90% of products on the network based on the information we have already.
- Some brands will require further information which you can input through a simple form directly in the portal.
- You only need to fill out the form once. Once shared, this information will be saved to make subsequent decisions quicker. As we add more products to our network, we will automatically add them to your catalog if you qualify.
- When you are approved for a product, you will immediately have access to it and can start using it right away.
- You also have the opportunity to check the approval status in real time.
Log in to your customer portal. At the top of your home page you will see a banner. Click on “Request Access”. Please fill out the Screening Form with as much information as possible to speed up the process.
Log in to your customer portal. At the top of your home page you will see a banner. Click on “Request Access”. Please fill out the Screening Form with as much information as possible to speed up the process.
- We currently have over 1350 brands and payout types on the Runa Network. We are adding to this every week adding new products, countries, and currencies.
- Check out the Network Changelog to stay up to date with products and brands as they are added. https://developer.runa.io/page/network-changelog
- The products listed for the Screening Form are those which require manual approval from the partner.
- The majority of our products (1000+) do not require this additional information and will be automatically added to your catalog if you meet the criteria for the product. Over 90% of products on our network are automatically decisioned.
- If you haven’t submitted a Screening Form, you will need to do that first. Where you meet the relevant criteria, the products will be added to your product catalog as they are added to the network.
- If you have previously submitted our Screening Form, you will not need to fill it out again and the new products will be automatically added to your catalog based on the information you have already provided.
- If brands require manual approval, you will be notified in the portal. You will need to select these products to let us know you are interested and we will use the information you have already provided to get a decision from the brand partner.
- You can keep up with the new products added to our network via our Network Changelog here.
- Log in to the portal:
- Click on “Order Tools”.
- Click on “Product Catalog”.
- Click on “Filters”.
- In the “Approval Status” section, filter by “Request Access”.
- These are the products that require a manual approval from our brand partners.
- Click on “Request Access” to request access to the product.
- You can check the status of your product request by visiting the “Product Approvals” page then follow these steps:
- Logon on to your customer profile.
- Click on “Order Tools”.
- Click on “Product Approvals”.
- You will see the status of all the products you have applied for historically.
A declined decision means that you do not meet the criteria for the product. Unfortunately, you won’t be able to access this product. If your circumstances change please speak to your Account Manager.
- You will receive an email notification if a brand has requested more information in order to make a decision on your product request. You can provide the details required by following the below steps:
- Log in on to the portal.
- Click on “Order Tools”.
- Click on “Product Approvals”.
- Click on “Provide Information”.
- Click on “Send” once you have accurately provided the additional information. Important: You only get one opportunity to provide the additional information. Please make sure you have provided the correct information before clicking on “Send”.
To view which brands and products you need approval for, please follow these steps:
- Logon to your customer profile.
- Click on “Order Tools”.
- Click on “Product Catalog”.
- Click on “Filters”.
- In the “Approval Status” section, filter by “Request Access”.
- This is the list of products that require a manual approval from our brand partners.
- Click on “Request Access” to request access to the product.
- No. A declined decision means that you do not meet the criteria for the product. Unfortunately, you won’t be able to access this product. If your circumstances change please speak to your Account Manager.
- 90% of the products on our network are decided in less than two minutes after you have completed the Screening Form. We will automatically add products that you qualify into your catalog. You don’t need to take any further action.
- Other products that require manual approval could take up to 72 hours. If you haven’t received a decision after three business days, please contact your Account Manager.
If you want to remove a product from your catalog, please contact your Account Manager.
- Some brands and partners want to understand more about your program and how you intend to use their product. In these cases, it is important to add as much information as you can so that the brand can make an informed decision. We have built the portal to make this as quick and easy as possible for you to do.
Once you are approved for a product you can begin sending it as a payout to your consumers immediately with no further approval required.
Yes you do. However, once you do this once we can continue to add products to your catalog as we grow, subject to meeting the product criteria.
We’d love to hear your feedback. Please contact your Account Manager or send your feedback to product@runa.io.
- Log in to the portal:
- Click on “Order Tools”.
- Click on “Product Catalog”.
- Click on “Filters”.
- In the “Approval Status” section, filter by “Request Access”.
- This is the list of products that require manual approval from our brand partners.
- Click on “Request Access” to request access to the product.
- Also look for updates on our Network Changelog here for the latest product(s) added to Runa’s network.
- For products that do not require a manual decision, we will always automatically add those products to your catalog for which you meet the criteria. Please complete the Screening Form to ensure you benefit from this.