Frequently Asked Questions
Customer Approvals for Brands
We are committed to making it as easy as possible for our brand partners to succeed and grow with Runa. Crucial to this is a quick and easy approval process to enable partners to review and manage how their products are used by customers. We are excited to share that we have made some changes to the brand approval process to make it easier than ever.
- Old: Customer approvals have historically been handled via email correspondence.
- New: Customer approvals can be managed directly in the Runa Approvals portal. As an approver you will be able to approve Runa customers’ access requests to your products in one place, view historic decisions and request more information.
- Based on your feedback, we have understood that emails are clunky, easy to lose, hard to track. This makes it difficult for you to review requests and manage decisions.
- We are on a mission to make this process smoother, more transparent and quicker for you.
- The portal is your one-stop-shop for every customer you’ve ever approved/declined via Runa. You can manage all requests, submit approvals and view past decisions.
- You no longer have to search through your inbox to find new or historic requests and decisions. You can access and manage all requests in an easy to use portal.
- Didn’t have enough information to make a decision? Request more information quickly and easily through the portal and you’ll be notified when the customer has provided an update.
- As an approver, this new portal will save you a lot of time.
- Depending on your requirements, you can configure automatic decisioning through our rules engine whicih can automatically approve or decline customers based on your defined criteria. Speak to your Partnerships Relationship Manager to find out more.
- Alternatively if you can review every application within the portal. In one view you can see all the customer’s information, previous responses, and approve or decline one or more products in one go.
- With full visibility, you can easily audit customers ordering your products.
- Ultimately, quicker decisions mean reduced time to order, which in turn drives revenue and the velocity of revenue for new customers.
- Contact your Partner Relationships Manager to become an approver.
- It takes between 1–3 minutes to be added to the Portal as a brand approver.
- Other approvers can be added upon request. There is no limit on how many approvers you can add to the portal.
- Contact your Partnerships Relationship Manager to signup.
- A user will be created for you.
- Products requiring your decision will be allocated to you.
- Next time you logon, visit the “Brand Approval Portal” and you will see requests from customers requiring your approval.
- You will be able to Approve, Decline, or Request More Information to aid your decision.
As a brand approver, when a customer/customers submits a product access request, you will receive a maximum of one daily email to inform you of all the product access requests pending your decision.
- Request Approver access from your Partner Relationships Manager.
- Products will be allocated to you for decisioning.
- Customers will submit a request for you to approve their access to your products.
- As a Brand Approver you will receive an email once a day to review approval requests from one or more customers.
- When you visit the Brand Approval Portal you can view all of the requests for your product from customers.
- You can approve, decline, or request more information to aid your decision.
- As a Brand Approver you will receive an email once a day to review approval requests from one or more customers (if any were submitted that day).
- When you visit the Brand Approval Portal you can view all of the requests for your product from customers.
- You will need to select one of the customers.
- You will be able to view all the products the customer is requesting access to and the supporting information sent by the customer.
- You can select on the products you would like to approve.
- Click on ‘Approve’ and the products will be added to their catalog.
- As a Brand Approver you will receive an email once a day to review approval requests from one or more customers (if any were submitted that day).
- When you visit the brand approval portal you can view all of the requests for your product from customers.
- You will need to select one of the customers.
- You will be able to view all of the products the customer is requesting access to and the supporting information sent by the customer.
- You can select on the products you would like to decline.
- Click on “Decline” and the products will be declined for the customer, and the customer will not have the product available to order or request access to in their catalog.
- The customer will receive an email confirming their access to your product has been declined.
- If you approve, the customer will immediately get access to your product. The customer will have your product added to their catalog. The customer will be able to order your product immediately.
- If you decline, the customer will not gain access to your product and it will not be added to their catalog. The customer will not be able to order your product. The customer will be unable to appeal your decision to decline them access to your product.
- You can select the products you would like to request more information for.
- Click “Request more information”.
- You will need to add a detailed explanation of what you require from the customer. For example, if you require a user experience (UX) deck from the customer, please ask for this in the description box and attach the latest version of your UX deck.
- Please note, you will get only one change to request the information you need to make your decision so please be detailed in what you require. Click on “Request More Information”.
- The customer will be notified of your request for more information.
- Once the customer has provided the information you have requested, you can either approve or decline.
We would love to hear your feedback.
Please contact your Partner Relationship Manager or send your feedback to product@runa.io.