Runa Prepaid Card Product Service Terms

Last Updated: 27 February 2026

These Runa Prepaid Card Product Service Terms (“Runa ShopPrepaid Card Specific Terms”) specifically apply to the extent that your Commercial Form reflects that you are receiving the Runa Prepaid Card Product or you otherwise use the Runa Prepaid Card Product. Any undefined terms shall have the meaning ascribed to them in the general Terms of Use. These Runa Prepaid Card Specific Terms are intended to be additional to the general Terms of Use agreed by the Parties.

1. Introduction: Buyer acknowledges and understands that Company has an agreement to market and manage prepaid card programs through a financial institution (“Issuing Bank”) which is the issuer of the virtual prepaid cards, a member of VISA, USA (“VISA”) or Mastercard (“Mastercard”) (VISA and Mastercard are referred to herein as the “Association(s)”) and licensed through the Association to issue the Prepaid Cards. Buyer wishes to make payments to End Users in the form of general use open-loop prepaid cards (each a “Prepaid Card”). Through this platform, Company will permit Buyer to utilize funds within the Buyer Float to fund the loading of Prepaid Cards, and disperse those Prepaid Cards to End Users that Buyer determines. Cumulatively, the functionality for designating Buyer Float funds for loading, the transfer of such funds to third-party service providers, maintenance of external facing platform elements for interacting with Prepaid Card account information, and the policies related to such program shall be known as the “Prepaid Program”.

2. Company Obligations: Company shall perform, or ensure the following are performed:
A. Forward the amount of Buyer Float, which Buyer designates, to a third-party service provider to load onto a Prepaid Card.
B. Provide an online platform interface for the collection of requisite personal information from End Users.
C. Provide an online platform interface for verified End Users to view Prepaid Card balance and transaction history information
D. Provide a written history of transactions upon request from verified End Users.
E. Provide servicing (via email) to End User recipient (“Cardholder”) inquiries and complaints relating to the Prepaid Programs.

3. Buyer Obligations: Buyer shall:
A. Ensure it prepays funds into the Buyer Float (the Buyer Float is shown as your “Runa Balance” in the Runa Platform). 
B. Fund Prepaid Cards by identifying and determining (a) the amount of the Buyer Float to be loaded onto Prepaid Cards; (b) which Prepaid Cards shall receive such funds; and (c) the date by which funds should be processed to be available on the Prepaid Card. Such identifying information shall be provided exclusively through the designated Runa Platform features.
C. Use Restrictions: Buyer will not and will not permit anyone (including Authorised Users) to: (i) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any of the source code of the Company Technology (except to the extent such restriction is expressly prohibited by applicable law and Buyer sends notice and receives Company approval); (ii) sell, resell, sublicense, transfer, or distribute the Company Technology; (iii) use Company Technology to provide a hosting, outsourced, or managed services solution to unaffiliated third parties; (iv) introduce any back door or harmful instruction to disrupt Company Technology; (v) interfere with security related features; (vi) impose unreasonably large load on Company Technology; (vii) engage or assist development a competing solution; or (vii) access or use the Company Technology (a) in a manner intended to avoid incurring fees; (b) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; or (c) in a manner that breaches, or causes the breach of any applicable export control laws.
D. Authorised Users: Buyer may permit Authorized Users to Use the COMPANY Products provided they comply with this Agreement. COMPANY may suspend or terminate any Authorized User who violates this Agreement. Buyer is responsible for all acts by its Authorized Users and End Users’ use via the Buyer Platform, and Buyers’ Customers’ Platform. Further, Buyer shall ensure Authorized Users maintain the confidentiality of their log-in credentials.
E. Remain responsible for providing additional funds as the result of the underpayment of any payments that are made to third-parties.

4. Prepaid Card Uses: Buyer may elect for a specific Prepaid Program to be designated as one of the following (if Buyer wishes to provide more than one type, each shall be treated as a separate Prepaid Program) as provided in this paragraph. Buyer shall not use the Prepaid Card or Prepaid Program for any purpose other than those expressly set forth in Sections 4(a) and 4(b) above, Any such unauthorised use shall constitute a material breach of this Agreement: 
A. Loyalty Card: for distribution of funds for personal, family, or household purposes to a person in connection with a loyalty, award, and/or promotional program, including for workplace incentive programs (e.g., non-regular payments such as wellness incentives, and holiday bonuses), consumer retention programs, sales promotions, and sweepstakes. Prepaid Cards of this type shall not be advertised or otherwise promoted to the general public, and shall not be used to distribute owed Wages.
B. Commercial Disbursement Card: for general distribution of payments to non-employees such as independent contractors and vendors, and which would otherwise not qualify as a Loyalty Card. This type should not be used to provide funds for any personal, family, or household purposes.

5. Prepaid Card Rights:
A. Termination
– Company reserves the right to decline, in its sole discretion, to commence or discontinue all (or less than all) Prepaid Programs with Buyer if (a) it is determined in its, or its Issuing Bank’s sole discretion that to continue with the Prepaid Program would be inconsistent with safe and sound banking practices; (b) Company determines that Buyer’s use cases and/or volume projections are materially different than what was disclosed to Company. Additionally, either Party may immediately terminate this Agreement in the event that the other engages in any illegal, fraudulent or unauthorized use of Prepaid Cards. 
B. Prepaid Card Issuance
– Company and the Issuing Bank will only issue Prepaid Cards to persons that: (a) qualify under Company and Issuing bank’s pre-approval policies and requirements, which are subject to change in the discretion of Company and the Issuing Bank, and (b) who agree to respective Cardholder Agreements and related policies. Additionally, Cardholders may not satisfy ongoing validation criteria and may be denied continued use of the Prepaid Card.

6. Warranty and Representation: Buyer shall indemnify (on the terms set forth in the general Terms of Use) Company based on the following warranties and representations, which shall be excluded from any limitation of liability cap contained in the general terms and conditions agreed to by the Parties. Buyer warrants and represents that during the Term, the following shall be true:
A. To the extent that any Prepaid Program uses any type of Prepaid Card described herein:
– Buyer has not marketed the Prepaid Card to the general public.
B. To the extent that any Prepaid Program involves a Commercial Disbursement Card:
– Buyer has received legally enforceable consent of the End User to make payment of funds that are owed  to such End User) in the form of a Prepaid Card. 
– The End User will have accepted terms and conditions provided by Buyer which identify Company as End User’s agent to accept and receive the sum.

7. Funding Adjustments for Errors and Unauthorized Transactions: Company shall be permitted to deduct funds from Buyer Float to cover any additional amounts that Company requires to fund any of the amounts contained in this Section. If the Buyer Float is insufficient to cover the amounts, or Company elects not to deduct funds from the Buyer Float, Buyer shall pay these amounts to Company.
A. Chargeback Losses which shall include (i) successful chargeback amounts; and (ii) any fees (e.g. administrative fees) related to any chargeback (successful or unsuccessful);
B. Any other Losses related to reported errors and unauthorized transactions.

8. Prepaid Card Fees: Buyer shall pay the fees set forth in this section (“Collectively Prepaid Product Fees”) on the payment terms set forth in the Commercial Form. To the extent any amounts are due to Buyer, Company reserves the right to offset those amounts by the amount of Prepaid Product Fees.
1. Service Fees: Accrued fees (at the rates set forth in the Commercial Form) including, but not limited to, any periodic fees and/or issuance fees.
2. Issuing Bank Fees: Any of Issuing Bank’s standard fees (which Company provides to Buyer) applicable to End Users’ use of Prepaid Cards shall be paid by Buyer on a pass-through basis that have accrued.
3. Funding Adjustments: Any amounts owed pursuant to Section 7 above.

9. Changes to Prepaid Programs: Company may from time to time implement new features or functional improvements, additions or modifications (each an “Enhancement(s)”) in support of or related to the functionality of the Prepaid Program. Company may notify and/or communicate to Buyer and/or Cardholders, if applicable, of the availability of any Enhancements and of any changes that may be required to the Prepaid Program, fees and/or Cardholder Agreement, in order for participating Cardholders to utilize such Enhancements. Neither Buyer nor participating employees will have any right, title or interest to any Enhancements developed by company, or to any intellectual property or proprietary rights therein. Additionally, Company may change its third-party service providers from time to time. Any such change shall not change Buyer’s obligations to pay accrued fees or extinguish liability for events that occurred prior to the change in service provider. Such change may prevent loading of funds onto cards issued by a previous service provider and may require additional approvals from the new service provider.

10. Audit Rights: Buyer agrees that Company, Issuing Bank, and regulatory authorities which have jurisdiction over Company or Issuing Bank shall have the right to audit and inspect Buyer’s books and records related to the Prepaid Program and Buyer’s performance of its obligations herein. Information subject to audit shall include, but not be limited to: (a) any of Buyer’s records pertaining to the set-up of employees for participating in the Prepaid Program; and (b) the identity verification documents. In the event Buyer receives a communication from a governmental authority regarding the Prepaid Program, Buyer shall promptly notify Company.

11. Exclusivity: Company shall be the exclusive provider to Buyer for customizable single-use and/or reloadable general use prepaid card programs. 

12. Policies and Documentation: The Prepaid Programs are subject to certain policies and program documentation which Company makes available to Buyer and may include, but not be limited to, Cardholder fees that will be deducted from the Cardholder’s Prepaid Card balance.

13. Effect of Termination: Upon termination of these Prepaid Card Product Service Terms or the Agreement generally, Company and Issuing Bank shall maintain the right to service existing Cardholders under the terms and conditions of their Cardholder Agreement.

14. Applicable Law: Buyer will be solely responsible for compliance with any applicable federal, state and local laws, rules and regulations relating to compensation and employment matters including without limitation withholding and timely remittance of all taxes related thereto, timely delivery of all information to Cardholders, and issuing related taxation forms.

15. Sharing of Corporate Information: Buyer agrees that Company shall be permitted to share necessary know your business (“KYB”) information with its third-party service providers (and/or their agents or the Company’s agents) which are legally required to obtain the information to provide this Product to you.

16. Spend Location Limitation: Unless your Commercial Form provides otherwise, if, during any month, 30% or more of the total transaction value spent on Prepaid Cards issued under the Prepaid Program is spent outside of the United States (including at online merchants that are not registered as a United States merchant), Company reserves the right to prevent further issuance of Prepaid Cards to Buyer until the issue has been remedied within Runa’s sole discretion.

(Version 1.2)