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About Pluxee
Pluxee is a global leader in employee benefits and engagement, serving over 500,000 clients and reaching 36 million individuals across 29 countries. With a diverse portfolio of rewards, incentives, and benefits, Pluxee is dedicated to creating meaningful impact. Pluxee help businesses foster workplaces where people feel valued, engaged, and supported through personalised, sustainable experiences at work and beyond.
With an ever-growing demand for digital gift cards across employee discounts, employee rewards, and consumer incentives, Pluxee needed a scalable, efficient, and centralised solution to manage its expansive catalogue of retail partners while maintaining seamless reward distribution.
The challenge
Before working with Runa, Pluxee faced several operational roadblocks in its reward fulfilment process.
- Limited scalability: Managing a large catalog of gift card stock was time-intensive and restricted Pluxee’s ability to expand its brand offerings.
- Fragmented supplier management: Relying on multiple suppliers complicated invoicing, onboarding, and fulfillment processes.
- Administrative burden: A significant amount of time was spent on operational and administrative tasks rather than building stronger relationships with retail partners.
While Pluxee considered other providers and even explored building an in-house solution, they needed a partner who could deliver both the technology and operational efficiencies required to support their growing needs.
The solution
To streamline its fulfillment process and unlock new efficiencies, Pluxee partnered with Runa to power its reward distribution. By integrating the Runa API, Pluxee was able to:
- Expand its offering: Gain access to hundreds of merchants without the need to manage eVoucher stock manually.
- Centralise management: Consolidate all retailer content, fulfillment, and updates into a single system rather than juggling multiple platforms.
- Automate reward distribution: Deliver digital gift cards instantly to customers across multiple sectors with a seamless API call.
Importantly, working with Runa allowed Pluxee to maintain direct relationships with its retail partners while benefiting from the efficiency and scale that Runa’s network provided.
Results
4-6 weeks
Reduction onboarding time
50%
Reduction in processing time
Scalable growth
More customers, less complexity
The results
- Cut the 4–6 week onboarding process: Reduced reliance on multiple suppliers, cutting the time-consuming onboarding and invoicing processes.
- 50% reduction in processing time: Halved the operational workload, freeing up internal teams to focus on retailer relationships rather than manual administrative tasks.
- Scalable growth: Gained the ability to expand its catalog and serve more customers without adding complexity to fulfillment operations.
“We now have access to hundreds of merchants and manage these products through one system, rather than multiple different systems and services,
Josephine Hack | Catalog Manager, Pluxee
Why Pluxee trusts Runa for long-term growth
- Pluxee’s mission is to transform the employee experience through seamless, personalized and sustainable rewards. With Runa, Pluxee has built a scalable, efficient, and future-proof rewards program that supports its continued expansion.
- Josephine describes working with Runa as "a collaborative partnership focused on mutual growth."
- By leveraging Runa’s technology and network, Pluxee has transformed its reward fulfillment process, ensuring a seamless experience for both employees and retailers while positioning itself for long-term success.