Important Words And Phases
Authorised User: means Your Personnel who are authorised by You or Personnel who access Your account to obtain the Services provided by Runa.
Brand: a retailer or Gift Card issuer who makes their brand Gift Cards available for sale through the Online Portal and/or the API.
End User: a person to whom or a business to which the buyer distributes the Digital Gift Card.
Gift Cards: an electronic code issued by a Brand, with a predefined value that may be used to make Transactions online or in store with the Brand or with the network of retailers selected by the Brand up to the value assigned to such code, with the electronic codes sold or made available for sale to the buyers via an Online Portal and/or the API.
Personnel: means a Party’s employees, agents, consultants or contractors.
You/Your: refers to the business entity (or person acting on behalf of or at the request of the business entity) accessing the Services.
Your Runa Balance: means the balance of pre-paid funds available to You for the purchase of Gift Cards.
If You create an account and are provided with a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that Your account is personal to Your business and agree not to provide any other person or entity with access to this site or the Services or portions of it using Your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of Your business’s user name or password or any other breach of security. You agree that Runa are not liable for any unauthorised or fraudulent use of your account, your payment method or orders fulfilled by Runa to You. You also agree to ensure that You exit from Your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You acknowledge that You are responsible for all activities that You or any Authorised User undertakes on the Runa Services.
All information we collect on this Website is subject to our Privacy and Cookie Policies. By using the Website, you consent to all actions taken by us with respect to your information in compliance with these policies.
By accepting these Terms and registering for an account you hereby agree that we shall be entitled to conduct any customer due diligence on You, including any credit or other verification checks on Your company or Your Personnel from time to time that may be required or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You therefore agree to provide all such information as we require in connection with this customer due diligence. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to Runa’s satisfaction.
Our Products And Services
The Services provided include an online portal granting You access to purchase Gift Cards and allow Company to distribute said Gift Cards through an electronic link. Company is not an issuer of any Gift Cards available for purchase via the Services. Company only provides a service through which Gift Cards can be distributed and purchased. Company makes every effort to display as accurately as possible the colors, features, specifications, and details of the products and Brands available through the Services. However, We do not guarantee that the colors, features, specifications, and details of the products and Brands will be accurate, complete, reliable, current, or free of other errors, nor that your electronic display accurately reflects the actual colors and details of the products. All products are subject to availability. We reserve the right to discontinue any products or Brands at any time for any reason without notice to You. Prices for all products are subject to change without notice to you. Company may, in its sole discretion, change, modify, or limit the Services described herein to comply with any applicable legal requirements or to enhance the features or security.
When applicable, You agree to supply true and accurate information about You and the End User of the gift card and the purpose of distribution to such gift card End User, taking all necessary steps to establish the existence and identity of the gift card End User. If You supply incorrect End User information, You agree that You shall remain fully responsible and liable for any loss or damage arising from non-delivery of Gift Cards to said End User.
In the event an electronic link distributed by Company to You or on Your behalf is not accessed by the End User within the specific time frame established by Company, the unclaimed funds associated with the link shall belong to Company. This time frame is not an expiration date associated with any specific Gift Card, and the electronic link can be later accessed if attempted by End User. Upon an End User accessing the link and disbursement of the gift card via the online portal or API, any unclaimed funds associated with the Gift Card shall then belong to the Brand from which You ordered the Gift Card.
Without liability, the Company reserves the right to place restrictions on any orders due to a) the unavailability of Gift Cards from the Brand; b) downtime or other technical issues at the Brand’s processor which prevent the Gift Card issuance or delivery; c) unauthorized access to the online portal or an API identified; d) reasonably suspected fraud; and (e) any change in applicable law. You agree to provide the Company with true and accurate information about the purpose of distribution of the Gift Cards to such End Users and take steps to establish the existence and the identity of the Gift Card End Users if requested by Company and will be accountable to the Company if you fail to gather appropriate information about the End User in compliance with any applicable laws.
You understand and agree that each Brand displayed through the Service has its own standard terms and conditions applicable to the purchase and use of each specific Gift Card ordered via Company and You must take note of this before purchasing. Further you understand that it may be necessary and/or required for you to convey or make accessible said terms to the End User via email, electronic link, or other method. If you fail to do so, you will be accountable to the End User.
Purchases And Payment
We accept the following forms of payment: debit and credit card and (subject to the Company’s approval) pre-paid deposits which will be allocated to Your Runa Balance. These are the only authorized forms of payment. Gift Cards cannot be purchased with physical cash.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. When providing said payment information, You represent that You have authority to use said debit or credit card or pre-paid funds for the purposes described herein. You agree that you will not use the Services for any fraudulent or illegal activity. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We reserve the right to add taxes as required by law where applicable, such as Sales tax or VAT. Buyer accepts they are responsible for any tax responsibilities applicable to their business. We may change prices at any time, without prior notice to you. Fees charged will be displayed at purchase and payment should be made in the stated currency.
You agree to pay all charges (including Credit Card or Debit Card Fees) at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. In the event any Gift Cards purchased for promotional, or marketing use and materials are subject to the express approval of the Brand which issues the Gift Cards, You agree that it is Your responsibility to determine if any Brand approval is required for said purchase.
Credit Card and Debit Card Fees – If you choose to pay with a Credit Card or Debit Card, dependant on the type of account you have, you may be charged a fee. This is the fee that we incur from the payment providers. The Credit Card and Debit Card Fees charged by Runa will be detailed at checkout and will require your approval before you are charged.
Your Runa Balance - You may, subject to our approval, deposit pre-paid funds to Runa and create Your Runa Balance. You will be able to:
- Make payments to Runa’s bank account, which will then be deposited into Your Runa Balance. Runa’s bank details which can be found in the “Balances” section in Your account.
- Your Runa Balance can then be used for the purchase of Gift Cards. The process time for any deposit in to Your Runa Balance will depend on the method that You use. Whilst it could take as little as 30 mins to appear in Your Runa Balance, it could take up to 36 hours.
- It is Your sole responsibility to ensure that You enter the correct name, account name and sort code when making payment to Runa’s bank account.
- Runa will not charge you any fee for depositing funds into Your Runa Balance.
- There are limits on use of Your Runa Balance. Information can be found within your account.
- For refunds of Your Runa Balance, see the Termination section below.
We reserve the right to refuse any order placed through the Services, particularly in the event of any suspected fraud or fraudulent behaviour. We may, in our sole discretion, limit or cancel quantities purchased per business or per order in our discretion or as required by law. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by individuals, dealers, resellers, or distributors.
All sales of Gift Cards are final, and no refund will be issued.
By using the Services, it is Your responsibility to know, understand and abide by our rules of conduct and terms and conditions of website use. These rules are not meant to be exhaustive, and we reserve the right to determine what types of conduct we consider to be inappropriate use of the Services and to take such measures as Company sees fit. Company reserves the right to add to or amend this list of rules at any time without prior notice to You.
You agree that you will not use the Services to:
- E-mail, transmit, upload, or otherwise make available content that harasses, abuses, defames, or threatens other users, that contains profanity, or obscene or otherwise objectionable content, or that degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, disability or other classification;
- Stalk or otherwise harass any other person or entity;
- Post, e-mail, transmit, upload, or otherwise make available content that contains any other party’s intellectual property;
- Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services;
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Post spam or other advertisements or solicitations, solicit funds, promote commercial entities, or otherwise engage in commercial activity except as explicitly authorized herein;
- Post, e-mail, transmit, upload, or otherwise make available any material that contains software viruses or any other computer code, files or programs which (by design or function) interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
- Intentionally or unintentionally violate any applicable local, state, national or international law or regulation, or engage in any suspicious or fraudulent behaviour;
- Use any meta tags or any other hidden text using our name or trademarks.
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising, or in any way making up, any part of the Services.
- Access any content not intended for your use or log onto a server or account that you are not authorized to access.
- Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Violation of the rules of conduct may result in the immediate removal of your content from the Services and/or the termination of your account.
You understand that all postings and content submitted to any of the Services by You as a user of the Services (“User Materials”), whether privately transmitted or made publicly available, are the sole responsibility of the person from which such User Materials originated. This means that you, not the Company, are entirely responsible for all User Materials that you upload, post, share, e-mail, transmit, or otherwise make available via the Services. Under no circumstances will Company be liable in any way for any User Materials uploaded, posted, shared, e-mailed, transmitted or otherwise made available via the Services.
You acknowledge that Company may or may not pre-screen User Materials, but that Company and its designees have the right (but not the obligation) in their sole discretion to pre-screen, refuse, permanently delete, and/or move any User Materials that are available via the Services. Without limiting the foregoing, Company and its designees shall have the right to remove any User Materials that violate these Terms or are otherwise objectionable at our sole and absolute discretion. You understand that by using the Services, you may be exposed to User Materials that you may consider to be offensive or objectionable. You agree that You must evaluate, and bear all risks associated with, the use or disclosure of any User Materials. You further acknowledge and agree that You will not rely on any content available on or through the Services.
With respect to User Materials You directly submit or make available on the Services, you grant Company an irrevocable, fully sub-licensable, perpetual, world-wide, royalty-free, non-exclusive license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such User Materials (in whole or in part) and to incorporate such User Materials into other works in any format or medium now known or later developed, and for any commercial or non-commercial purposes.
Our Proprietary Rights
All title, ownership and intellectual property rights in and to the Services and the data, information, materials, trademarks, service marks, software, photos, videos, images, and other content (collectively, the “Content”) made available through the Services are owned by Company or its licensors. Unless noted otherwise, you should assume that the Services and all Content made available through the Services are protected by copyright, trademark and other applicable intellectual property law and may not be used except as permitted in these Terms. You acknowledge and agree that the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Content and Services, in whole or in part; provided, however, that you are granted a limited license to access and use the Services and Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
Content available through the Services may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the Content at any time, without prior notice to You.
Nothing contained on the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Services without the written permission of Company or any third party that may own the trademarks. Your use of any trademarks displayed on the Services, or any other Content on the Services, except as provided in these Terms, is strictly prohibited. You are also advised that Company will aggressively enforce its intellectual property rights to the fullest extent of the law, including by seeking criminal prosecution.
Termination Of Use/Access To The Services
You agree that the Company may, in its sole and absolute discretion and without notice or liability to You or any third party, immediately terminate your access to the Services and disable Your account. Grounds for such termination shall include, but are not limited to, (a) breaches or violations of these Terms or other agreements or guidelines, (b) requests by law enforcement or government agencies related to Your use or access, (c) a request by You (self-initiated account deletions), (d) discontinuance or material modification of the Services (or any part thereof), (e) unexpected technical or security issues or problems, (f) Your failure to pay for Services when prompted, (g) extended periods of inactivity, (h) suspected or actual fraud or fraudulent or dishonest behaviour by You; and (i) failure to provide us with sufficient information for compliance requirements. Termination of your account(s) may include consistent with applicable law, the deletion of all of your account information on the Services, User Materials, and other content associated with your account(s) on the Services (or any part thereof).
Your Runa Balance on Termination – If You request a self-initiated account deletion of Your account or Your account is closed by Us and we have no reason to keep hold of Your Runa Balance, we will look to return any positive funds held in Your Runa Balance to You. However, any negative balance on Your Runa Balance or money owed to us will fall immediately due and payable to Us and We reserve the right to set off this amount against the money held in Your Runa Balance. If we incur any charge-backs, reversals or other charges in respect of our account, we also reserve the right to set this off against funds held in Your Runa Balance. If we suspect any fraudulent, criminal, or dishonest acts by You whilst using Your Runa Balance or any of our Services, Runa reserves the right to withhold payment. Otherwise, funds will be returned to the account that they were received from within 30 days of notice of account closure.
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that the Services accessed via the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SERVICES LINKED TO IT.
YOUR USE OF THE SERVICES, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE USE OF THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THE CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE USE OF THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation Of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Governing Law And Jurisdiction
COMPANY may provide you with notices, including those regarding changes to these Terms, by e-mail, regular mail, or postings on the Services; provided, however, that this Section places no requirements on Company not already expressly set forth herein.
Waiver And Liability of Terms
Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
Statue of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The section titles in these Terms are for convenience only and have no legal or contractual effect.